Customer Satisfaction Survey
* Required
Very Satisfied
Satisfied
Unsatisfied
Neutral
How satisfied were you with the product / service ?
*
Less than a month
1-6 months
1-3 years
Over 3 Years
Never used
How long have you used our product / service ?
*
Once a week
2 to 3 times a month
Once a month
Less than once a month
How often do you use product / service ?
*
Quality
Price
Shopping Experience
Installation or First Use Experience
Usability
Customer Service
What impressed you most about the product / service ?
*
Quality
Price
Shopping Experience
Installation or First Use Experience
Usability
Customer Service
What disappointed you most about the product / service ?
*
What do you like about the product / service ?
Your answer
What do you dislike about the product / service ?
Your answer
Definitely
Probably
Not Sure
Probably Not
Definitely Not
Would you use our product / service in the future ?
*
Definitely
Probably
Not Sure
Probably Not
Definitely Not
Would you recommend our product / service to colleagues or contacts within your industry ?
*
Quality
Purchase Experience
Price
Installation or First Use Experience
Customer Service
Usage Experience
Repeat Purchase Experience
What aspect of the product / service were you most satisfied by ?
*
Much Better
Somewhat Better
About the Same
Somewhat Worse
Much Worse
Don't Know
Thinking of similar products / services offered by other companies, how would you compare the product / service offered by our company ?
*
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